Refund policy

REFUND & RETURN POLICY

At apcrochetstudio08, every product is handmade with care and attention to detail. Due to the handmade and customized nature of our products, we do not accept returns or exchanges for change of mind, personal preference, or incorrect product selection.

However, if your order is damaged during transit, we are happy to assist you according to the procedure below.

1. No Return or Exchange

All our crochet and handmade products are non-returnable and non-exchangeable, except in cases where:

  • The product is damaged during transit.
  • The wrong product has been sent due to an error on our part.
  • The product has a manufacturing/quality issue attributable to us.

Customized or personalized products are strictly non-returnable and non-exchangeable, except in cases of damage during transit or an error from our side.

2. Check Your Package Upon Delivery

We strongly recommend that you record a continuous, unedited unboxing video immediately when opening your package.

The video should clearly show:

  • The unopened package.
  • The shipping label and order details.
  • The condition of the outer packaging.
  • The complete opening of the package.
  • The product and any damage found.

The unboxing video is mandatory for transit-damage claims.

3. Report Damage Within 48 Hours

If your product arrives damaged, you must contact us within 48 hours of delivery.

Please send us:

  • Your Order ID.
  • A continuous unboxing video.
  • Clear photographs of the damaged product.
  • Clear photographs/videos of the outer packaging and shipping label.
  • A brief description of the issue.

Claims reported after 48 hours from the delivery date may not be accepted.

4. Claim Verification

Once we receive your complaint and supporting evidence, our team will review the claim.

We may request additional photographs, videos, or information if required to verify the damage.

Please do not return the product before receiving confirmation from our team.

5. Approval of Return/Refund

If the damage is verified and the claim is approved, our team will inform you about the next steps.

Depending on the situation, we may offer:

  • Replacement of the damaged product, or
  • Refund of the eligible order amount.

The resolution will be determined after reviewing the condition of the product and the evidence provided.

6. Return of Damaged Product

If we require the damaged product to be returned, you will receive specific return instructions from our team.

Please do not ship the product back without prior approval from us.

Products returned without authorization may not be accepted.

8. Cases Not Eligible for Return or Refund

Returns or refunds will not be accepted for:

  • Change of mind.
  • Personal preference.
  • Incorrect product/color/size selection by the customer.
  • Normal variations in handmade products.
  • Minor differences in color, texture, size, or appearance that naturally occur due to the handmade nature of our products.
  • Products that have been used, washed, altered, or damaged after delivery.
  • Damage reported after the 48-hour reporting period.
  • Claims submitted without the required unboxing video, where the claim is for transit damage.

9. Important Notice

Please record your unboxing video before opening or using your product. This helps us verify any damage that may have occurred during transit and allows us to resolve genuine issues fairly and efficiently.

By placing an order on our website, you acknowledge and agree to the terms of this Return & Refund Policy.