Shipping policy
Shipping Policy
At apcrochetstudio08, every crochet product is handmade with care and attention to detail. Since our products are handcrafted, we require some time to prepare and pack each order before dispatch.
1. Order Processing & Preparation Time
All our crochet and handmade products are prepared with care after receiving your order.
Processing Time: 5–7 business days
This processing time is required to make, finish, quality-check, and carefully pack your order before dispatch.
Please note that the 5–7 business days processing time is separate from the shipping/delivery time.
For customised or personalised products, additional preparation time may be required depending on the complexity of the order. Any additional time will be communicated to you where applicable.
2. Dispatch of Orders
Once your product has been completed and quality-checked, we will pack and dispatch your order through our designated shipping partner.
You will receive shipping/tracking details once your order has been dispatched, where tracking is available.
Order Timeline
Order Placed → Handmade Preparation (5–7 Business Days) → Quality Check → Packaging → Dispatch → Delivery
3. Estimated Delivery Time
After dispatch, the estimated delivery time may vary depending on your location and the courier service.
Generally, orders may take approximately [X–X] business days after dispatch to be delivered.
Delivery timelines are estimates and are not guaranteed, as delays may occur due to courier operations, weather conditions, public holidays, remote locations, or other circumstances beyond our control.
4. Shipping Charges
Applicable shipping charges will be displayed at checkout before you complete your purchase.
If we offer free shipping above a certain order value, the applicable eligibility and conditions will be displayed on the website.
5. Tracking Your Order
Once your order has been dispatched, you may receive a tracking number or tracking link through your registered email, phone number, or other communication channel.
Please allow some time for the tracking information to become active after dispatch.
6. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address and contact information at the time of placing the order.
We are not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete address details provided by the customer.
If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.
7. Delayed Deliveries
While we make every effort to dispatch orders within the stated processing time, delivery delays may occasionally occur due to circumstances beyond our control, including:
- Courier delays
- Weather conditions
- Public holidays
- High-volume periods
- Natural disasters
- Transportation disruptions
- Remote delivery locations
- Other unforeseen circumstances
We appreciate your patience in such situations.
8. Damaged Packages
Please inspect your package carefully when it is delivered.
We strongly recommend recording a continuous unboxing video while opening your package.
If your product appears to be damaged during transit, please contact us within 48 hours of delivery and provide the required unboxing video and photographs.
For complete details, please refer to our Return & Refund Policy.
9. Handmade Product Notice
Because each product is handmade, slight variations in size, shape, color, texture, stitching, or appearance may occur.
These natural variations are not considered defects and are part of the uniqueness of handmade crochet products.
Important Note for Customers
Every order is handmade especially for you. Please allow 5–7 business days for us to carefully prepare your product before it is dispatched. We truly appreciate your patience and support for our small handmade business.